Return, Refund & Exchange Policy

Return, Refund & Exchange Policy Your complete satisfaction is our goal. If you receive a product that is defective, damaged, incorrect, or doesn't meet your expectations, we are here to help.

1. Eligibility Period

We offer a 7-Day Claim Window from the date of parcel delivery. After 7 days, unfortunately, requests for returns or exchanges cannot be entertained.

2. Conditions for Return & Exchange

• The item must be unused, unwashed, unworn, and in its original condition with all tags intact.

• It must be returned in the original brand packaging/box.

• Unboxing Video Recommendation: We strongly encourage customers to film a short unboxing video when opening their parcel. This serves as immediate proof in cases of missing items or transit damage!

3. Non-Returnable Items

For hygiene and safety reasons, intimate wear, innerwear, pierced jewelry (if unsealed), and clearout clearance sale items are non-refundable unless received defective.

4. Step-by-Step Return Process

5. Contact our Customer Support team via WhatsApp at +92 303 8666705 or Email ahmeduaf701@gmail.com.

6. Provide your Order Number, a brief explanation of the issue, and clear photos/videos of the item.

7. Upon approval, dispatch the parcel back to our return hub via any standard courier (e.g. TCS, Leopards). Return shipping costs are borne by the buyer unless the mistake was on our end (wrong/damaged item shipped).

8. Refund Disbursement Methods

Once the returned package passes inspection at our facility (2-3 days):

• COD Orders: Refunds are disbursed directly to your JazzCash, EasyPaisa, or Direct Bank Account within 3 to 5 working days.

• Exchanges: Replacement items are shipped out within 5 working days of return receipt.